“Hoteliers Look to Shield Themselves From Dishonest Online Reviews”

25 Oct 2010

"The 35 million hotel reviews posted on TripAdvisor reveal everything from snooty staff to filthy toilets, and sometimes the reviewer’s overly picky standards.

But those comments can also cross the line between honest criticism and unsubstantiated, inflammatory claims, with potentially damaging consequences for some hotels."

Read the full article by Susan Stellin in the New York Times - click here

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