KwikChex assisted this consumer after they paid £1,000 to Monster Travel.
"We would like to express our grateful thanks to KwikChex and staff member Mr Chris Emmins, for the help and understanding of our situation involving a Leisure Credits company.
During a visit to the offices of the Leisure Credits company, we were asked to pay a deposit towards what would be the full cost, which we duly paid. Sometime later we noticed in the 'small print' that this was payment for a Tablet and a book of discount vouchers, and not for a deposit at all.
We contacted KwikChex for their help and advice regarding our situation. We were relieved to have the understanding and expertise of Mr Emmins who explained the procedures they would take, and who kept us regularly updated.
The Financial Ombudsman became involved which resulted in the return of the 'deposit' we paid under false pretenses.
We cannot speak more highly of the help and support from the above."
Mrs G, March-16
Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).