The complaint centred on TripAdvisor's claims of the trustworthiness and reliability of reviews posted on their website. It was made because of what we regarded as exaggerated claims by TripAdvisor regarding the trustworthiness of reviews on their website, which are all unsubstantiated - without even verification that authors of comments left on the site are [...]
Archive | Blog RSS feed for this section
Our favourite testimonial in 2012 – so far
The team at KwikChex is always delighted when we restore rightful reputation and score another victory against online defamation and malice. When our clients and their families are put in danger and don't get the response they should from online publishers, it makes it even more rewarding. That's why we appreciated receiving the following words [...]
KwikChex and BBC News successful again over fake review removal
KwikChex member Medieval Lodge in Hastings, UK today had a fake review removed from their TripAdvisor profile after the BBC reported the distress and damage being caused on their flagship breakfast news programme. KwikChex has traced the person responsible and is considering further action. Watch the BBC news clip. Further information and update on this [...]
KwikChex assists Times investigation into ‘blackmail’ cases on TripAdvisor
The Times has reported on cases brought to their attention by KwikChex that involve coercing business owners by threatening to publish comments on TripAdvisor. The article features three businesses that have recently come to KwikChex for assistance. KwikChex can confirm that they have started actions on their behalf and are grateful to the media for their help [...]
Update on ASA TripAdvisor Investigations
We can confirm that we have been notified that the ASA have completed their investigation into the complaint regarding misleading statements by TripAdvisor, but that it is currently protected under confidentiality agreements and no announcement will be made until the ASA Council have met to consider the recommendations and to make their final rulings. We [...]
TripAdvisor announce new owner support phone lines
Please see the article in Caterer and Hotel Keeper - Click here Details as follows: We have been informed that this service will only currently be available in the UK and Italy UK Monday-Friday 9:30 AM - 5:00 PM EST 0-800-098-8460 (Toll-Free) +44(0) 203 318 5019 Italia Telefono Lunedì-venerdì 10:30 - 18:00 800 789 317 [...]
KwikChex and BBC force Google to remove online defamation
Google removes 'paedophile' claim on review website Credits: BBC News By Claire Marshall BBC News Midlands correspondent "A business owner accused in a Google review of being a paedophile and a thief has said he is delighted that the search giant has removed the entry." "He (Chris Emmins of KwikChex) called for Google, Tripadvisor and [...]
TripAdvisor Warned Over Warning
Following in the wake of actions taking place regarding the Riverside Hotel in Evesham, UK, KwikChex is taking immediate steps regarding a warning of similar action against one of our members. The Lancers B&B in Tunbridge Wells, UK received an email from TripAdvisor threatening various punitive actions that they state could be taken against the [...]
Online Reputation Checkers
Use the KwikChex Online Reputation Checkers to check your businesses profile on important reviews and complaints sites.
Our comments on defamation law proposals
by admin on November 1, 2011 in Blog
Proposed changes to defamation laws will have significant effects on review sites liabilities and anonymity The recent publication of recommendations for the change in defamation laws contained some interesting and significant proposals concerning online defamation and anonymity. Striking the balance of the different elements - protecting freedom of speech, encouraging consumer feedback and dealing with malice [...]