KwikChex supports meaningful research with launch of Vacation Owners Study (VOS)

Independent research initiative builds on years of consumer protection, investigative work and industry reform. 

For well over a decade, KwikChex has been at the forefront of protecting timeshare owners from misinformation, misrepresentation and fraud. 

Working alongside enforcement agencies, regulators, journalists, broadcasters and responsible timeshare businesses, we have helped expose scams, identify rogue operators, improve business practices and provide independent guidance to thousands of consumers making important decisions about buying, owning or exiting timeshare. 

Our work has contributed to major investigations, supported law enforcement activity, featured in national and international media, including BBC programmes, and helped drive greater transparency across one of the world’s most misunderstood sectors. 

Today, we are taking the next major step. 

The Vacation Owners Study (VOS) has been created to give owners themselves the opportunity to help shape the future of vacation ownership through independent, evidence-based research. 

 

A New Chapter in Timeshare Safeguarding 

Throughout our work, one message has remained consistent. 

Good decisions depend on good information. 

While fraudsters, misleading marketing, and conflicting online advice continue to create confusion, there has never been a comprehensive, independent resource that brings together the real experiences of owners across the industry. 

The Vacation Owners Study has been designed to change that. 

By collecting genuine experiences from owners around the world, the study will build one of the most valuable sources of independent intelligence ever assembled about vacation ownership. 

 

Every Owner’s Experience Matters 

The study is not designed to collect only complaints. 

Owners who love their holidays are just as important as those who have experienced difficulties. 

Understanding what works well is every bit as valuable as identifying where improvements are needed. 

By analysing thousands of experiences, KwikChex will be able to identify patterns, emerging trends, best-practice examples, and areas where consumers need greater protection. 

The findings will help improve understanding of: 

• purchasing experiences 

• ownership satisfaction 

• customer service 

• maintenance fees and value 

• resort quality 

• exit options 

• resale and transfer issues 

• transparency of information 

• consumer confidence across the sector. 

 

Building on a Proven Track Record 

The Vacation Owners Study is not a stand-alone project. 

It builds on years of independent investigative work undertaken by KwikChex. 

That work has included helping expose fraudulent exit and claims operations, supporting criminal investigations, assisting journalists with major investigations, providing evidence to authorities, developing independent business verification systems, and creating new initiatives to improve transparency across the timeshare marketplace. 

More recently, KwikChex has launched its Timeshare Clarity Initiative, helping owners understand their rights, evaluate claims made during sales presentations, assess contracts, verify exit providers and make better-informed decisions throughout every stage of ownership. 

The Vacation Owners Study adds an essential new dimension to that work by ensuring that owners themselves help shape future priorities. 

 

From Individual Experiences to Industry Change 

Every completed study strengthens the evidence available to improve standards across the industry. 

The results will help identify emerging consumer issues, recognise responsible businesses that are delivering good outcomes, support educational resources, inform investigative reporting, and encourage improvements that benefit both consumers and reputable companies. 

Rather than relying on anecdotal evidence or social media opinions, the Vacation Owners Study will build an independent body of evidence to inform discussions throughout the vacation ownership sector. 

 

An Invitation to Every Vacation Owner 

Whether your experience has been excellent, disappointing or somewhere in between, your voice matters. 

The more owners who participate, the clearer the picture becomes—and the more effective future consumer protection can be. 

For more than a decade, KwikChex has worked to improve transparency, tackle misinformation and protect consumers. 

The Vacation Owners Study represents the next stage of that mission. 

Together, we can help create a vacation ownership industry that is more transparent, more accountable and better informed than ever before. 

Real Owners. Real Experiences. Real Change. 

Take part in the Vacation Owners Study today and help shape the future of vacation ownership.