News
Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
109 articles tagged reviews
BBC Show – Victoria Derbyshire Angus Crawford investigates fake online customer reviews – includes interview with Chris Emmins, KwikChex. Above excerpts and read the full article on – www.bbc.co.uk From 52.40 Other BBC stories featuring KwikChex – Click here
Credits: The Independent By: Chris Green Chris Emmins, co-founder of the online reputation management firm KwikChex, said customers who received legal letters should try not to panic. “For consumers that have genuine cause for complaint, they should not be intimidated by such threats,” he said. Above excerpts and read
Credits: TravelMole B&B owners are being urged to share their experiences of negative and fake reviews as part of a major Government probe. The Competition and Markets Authority has launched an investigation into online review sites to check the information posted is ‘genuine, relevant and trustworthy’. Above exc
Credits: CBS Money Watch By: Aimee Picchi Yelp is suing the operator of several websites that promise to deliver positive reviews for local businesses seeking to boost their scores. Above excerpts and read the full article on www.cbsnews.com
Credits: Above the Law By: Matthew Adams Online posts often enjoy an anonymity that lures people into a false sense of security. Coupled with the inherently impersonal nature of the internet, the impact from user generated online content can be devastating to a business. A word of caution is due to the unscrupulous bus
Credits: The Telegraph By: Oliver Smith and Reuters TripAdvisor did not do enough to prevent fake reviews, Italian competition watchdog rules. Above excerpts and read the full article on www.telegraph.co.uk
Credits: The Guardian By: Will Coldwell TripAdvisor’s fraught relationship with the travel industry. Mention of KwikChex’s group action against TripAdvisor over reviews believed unfair and damaging to businesses. Also investigation launched by the Advertising Standards Authority (ASA) in 2011 into TripAdvisor after Kwi
Credits: Uproxx Web Culture By: Andy Issac Most of our coverage of online reviews has a very serious element – businesses being destroyed by bad fake reviews, rogue businesses planting fake good reviews etc. But this one is in a somewhat lighter note – the story of a ‘reviewer’ that has an unique way
Credits: Forbes By: Eric Goldman Few online algorithms generate as much criticism as Yelp’s algorithm for filtering its users’ reviews, but Yelp has so far successfully avoided a serious legal challenge to its filter. Last week, a California appellate court green-lighted a lawsuit over how Yelp publicly describes its u
Credits: London Loves Business By: Shruti Tripathi Pimlico Plumbers boss Charlie Mullins is suing Yelp for “defamatory and disgusting” reviews about the company. The London-based plumbing company complained to Yelp about five reviews which were subsequently removed by the San Francisco-based website. However, Mullins h
Credits: The Meta Picture A famous restaurant in NYC decided to hire a firm to figure out why they kept getting bad reviews. What this firm discovered is quite interesting… Above excerpts and read the full article on www.themetapicture.com
Google has announced that it is abandoning it’s ‘real name’ policy for Google+, which affects Google Reviews and YouTube usage. Coverage in the Guardian: https://www.theguardian.com/technology/2014/jul/16/youtube-trolls-google-real-name-commenter-policy In truth, it was a minor attempt anyway at trying to tackle
