News
Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
75 articles tagged review
Credits: The Conversation By: Stephen King The internet is an endless source of information. But who is liable if the information is wrong or, at least, misleading? Above excerpts and read the full article on www.theconversation.com
Credits: Mail Online By: Ted Thornhill * TripAdvisor user left review of Lincoln City hotel it’s claimed is ‘malicious’ * ’12Kelly’ wrote that some staff at The Ashley Inn ‘were high or drunk’ * The anonymous user also alleged that the owner smoked drugs * At the time of writing 158 reviews of the hotel [&h
Credits: Mail Oneline By: Sam Webb * Restaurants and hotels report rise in diners dropping website’s name * They threaten to post negative review if they don’t get free food or wine * One steak house owner says alarming trend ‘just isn’t right’ Above excerpts and read the full article on www.dailymail.co.uk/
Credits: The Sydney Morning Herald By: Jolyon Attwooll The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” company that has been a regul
Credits: MFMonitor A Philadelphia court has ordered philly.com, a website to reveal the name of an anonymous commenter, for his defamatory comments on electricians’ union leader John Dougherty, triggering new move on online comments and their anonymity. The user made a comment anonymously known as “trolls” with a ficti
Credits: Business 2 Community By: Andrea Eldridge Online reviews can be a great tool to help find a hotel for your next trip, a reputable handy man or the best coffeemaker around. On our last trip to San Francisco, we ate our way from one delicious restaurant to the next, all with the assistance of […]
Credits: Yahoo News UK & Ireland ‘The TripAdvisor profile for Oscar’s boasted that staff in diving gear would swim down to catch whatever fish the customer wanted’ ‘It was billed as one of the best places to eat in Britain with "amazing" and "mind blowing" Michelin-starred food on offer. And its settin
Credits: TravelMole.com By Linsey McNeill ‘An investigation by advertising watchdogs into a leading airline and airport review site found it was unable to back up several of its claims, including that reviews on its site were posted by genuine passengers.’ Above excerpts and read the full story on www.travelmole.
Credits: CNBC By: Heesun Wee ‘Gaming positive reviews online is getting harder. The website Yelp which connects local businesses with user-contributed reviews on everything from restaurants to local dentists — recently launched a new "Consumer Alert" system that clamps down on fraudulent reviews.’ ‘But with
Credits: Yahoo New Zealand ‘A former hotel employee says he was fired after a negative TripAdvisor review he thinks was posted by a disgruntled co-worker.’ Above excerpts and read the full story on www.yahoo.com
Credits: NBC News By: A. Pawlowski, NBC News contributor ‘Travelers may love TripAdvisor.com, but hotels often gripe that unverified bad reviews have cost them customers. Now a former hotel worker says a questionable review cost him his job. “I’ve never heard of anyone being targeted specifically and actually bei
Voyager’s World, Bangalore, India – December 2011 Is that Review Genuine? The reviews on travel review websites look good and glowing. But how trustworthy are such reviews? Firoz Fazil finds out. Excerpts from article: “If you start with the fact that there is no verification process – not even to confirm that is a gen
