Skip to content

News

Investigations, alerts and analysis

Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.

5 articles tagged advertising-standards-agency

ASA uphold complaint against LC International Ltd t/a Ladbrokes

ASA uphold complaint against LC International Ltd t/a Ladbrokes

The UK Advertising Standards Authority (ASA) has upheld a complaint against LC International Ltd t/a Ladbrokes. A complaint was raised regarding a video on demand (VOD) ad for a Ladbrokes mobile phone app, which was aired on All4 on 25 October 2020. "The complainant challenged whether the ad depicted gambling behaviour

Pressure builds on TripAdvisor over reviews

Pressure builds on TripAdvisor over reviews

Credits: The Telegraph – Travel By: Oliver Smith "TripAdvisor, the travel review website, may have to change the way it operates if proposed changes to defamation laws go ahead and a new complaint being considered by the Advertising Standards Agency (ASA) is upheld." "Several hoteliers are also taking legal actio

TripAdvisor launches dedicated customer support phone line

TripAdvisor launches dedicated customer support phone line

Credits: Caterer and Hotel Keeper By: Neil Gerrard "TripAdvisor is to launch a customer support phone number for registered owners and managers on the online reviews website, which is set to go live today." "The move comes following an intense period of publicity for the controversial website, which faces pressure and

‘Fake’ reviews on TripAdvisor a real problem for hoteliers

‘Fake’ reviews on TripAdvisor a real problem for hoteliers

Credits: The Irish Times By: Karlin Lillington "In the UK, that anger has bubbled over into a complaint brought to the country’s Advertising Standards Agency by online reputation management company KwikChex, representing some 2,000 UK hotels." "Kwikchex co-founder Chris Emmins told the Telegraph that the company made a