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2 articles tagged cnn

How do you handle bad online reviews?

How do you handle bad online reviews?

Credits: CNN Money By: Jennifer Alseve It’s not uncommon to receive a few negative reviews, but what’s the best way to handle it? Here’s what you don’t want to do: Call online reviewers punks, trash or other expletives on your company Facebook page like the owners of Amy’s Baking Company did last spring. Their outrageo

TripAdvisor scolded by UK ad regulator for ‘trust’ claims

TripAdvisor scolded by UK ad regulator for ‘trust’ claims

Credits: CNN By: Marnie Hunter ‘Phrases such as "reviews you can trust" and "reviews from real travelers" have misled TripAdvisor users in the United Kingdom, according to a judgment issued Wednesday by the Advertising Standards Authority in Britain. The decision comes in response to a complaint filed by a reputa