Services · Consumers
KwikChex helps consumers make better-informed decisions and take action when something has gone wrong.
Since 2010, we have investigated misleading online content, fraudulent and unfair business practices, and consumer harm. We work with consumers in the UK and internationally, and have a long record of engagement with Trading Standards, police, regulators, consumer bodies, journalists and other enforcement partners.
Timeshare problems can be complex and deeply distressing. They can involve misleading sales claims, pressured upgrades or trade-ins, unexpected fees, difficulties exiting, rental or availability problems, and approaches from claims or recovery businesses.
KwikChex has worked with thousands of timeshare owners, enforcement agencies, journalists and responsible industry participants. Our work has contributed to investigations, media reporting and action against businesses that have caused serious consumer detriment.
If you are unsure about a business, believe you may have been misled, or are concerned that you may have been scammed, please get in touch. We will consider the information you provide and, where appropriate, offer initial guidance without charge.
With your permission, we may also be able to use relevant evidence and our established links with enforcement bodies, regulators and the media to help progress action against those responsible.
We collect information only to provide assistance and, where appropriate, support action against rogue businesses. We do not release personal information to enforcement authorities or the media without your express permission, unless required by law.
Tell us about the business and what happened. A member of our consumer team will come back to you.
Look for unsolicited contact, pressure to decide quickly, requests to pay by bank transfer or cryptocurrency, upfront fees, a hard-to-find legal identity, unverifiable accreditation, guaranteed returns and bursts of near-identical five-star reviews. The more of these that apply, the higher the risk.
Contact your bank or card provider immediately about a chargeback, a Section 75 claim for card purchases over £100, or an authorised push payment reimbursement claim. Report the fraud to Report Fraud on 0300 123 2040, or Police Scotland on 101 in Scotland, and preserve all evidence.
Treat them with extreme caution. Charging an upfront fee to recover money lost to a scam is itself a common fraud, and victims are routinely targeted a second time by the same networks.
