News
Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
219 articles in in-the-media
Credits: The Telegraph – Travel "Guests are attempting to blackmail hotels and businesses into paying hundreds of pounds by threatening to write bad reviews on the online site TripAdvisor, it has been reported. " "TripAdvisor carries more the reviews which it claims are honest, reliable and written by “real trave
Credits: Mail Online By: Sophie Freeman "Hotel guests are using the threat of a bad review on Tripadvisor to blackmail owners into paying hundreds of pounds ‘compensation’ – even when there was nothing wrong with their stay." "Last month, MailOnline reported that hotel owner Deborah Sinclair was taking lega
Credits: The Telegraph – Travel By: Oliver Smith "TripAdvisor, the travel review website, may have to change the way it operates if proposed changes to defamation laws go ahead and a new complaint being considered by the Advertising Standards Agency (ASA) is upheld." "Several hoteliers are also taking legal actio
Credits: Caterer and Hotel Keeper By: Neil Gerrard "TripAdvisor is to launch a customer support phone number for registered owners and managers on the online reviews website, which is set to go live today." "The move comes following an intense period of publicity for the controversial website, which faces pressure and
Google removes ‘paedophile’ claim on review website Credits: BBC News By Claire Marshall BBC News Midlands correspondent "A business owner accused in a Google review of being a paedophile and a thief has said he is delighted that the search giant has removed the entry." "He (Chris Emmins of KwikChex) called for G
Credits: The Blackpool Gazette "A HOTELIER fighting an online reviewing giant is calling on businesses to band together and stop reputations from being destroyed." "The idea came after Mr Yates became involved with online reputation service KwikChex after a series of what he claims are fraudulent, inaccurate reviews of
Hotelier to sue Trip Advisor Why one hotelier is suing Tripadvisor after the company accused her of faking good reviews of her hotel and posting negatives reviews of her competitors. Click here to listen (Chapter 3)
Credits: Mail Online By: Simon Tomlinson "A hotelier is suing TripAdvisor over claims she has lost thousands of pounds in revenue after the travel website accused her of posting fake positive reviews. Deborah Sinclair is taking legal action after a ‘red flag’ was placed on the review page of the Riverside hotel w
Credits: Pinsent Masons, Out-Law.com "Web hosts and ISPs should be allowed to keep allegedly defamatory comments online as long as the author of the comment is identified and a notice of complaint is published alongside the comment, a Parliamentary committee has recommended." "The system has been suggested by a joint P
Credits: The Telegraph – Travel By: Andrew Hough "A businesswoman who operates a high-end hotel is facing financial ruin after a customer’s positive online review on TripAdvisor was suspected of being written by management." "TripAdvisor carries more 50 millions reviews which it claims are honest, reliable and wr
English translation – see original article and images on BBC Brasil – click here Fake Reviews affecting online retailers – authorities concerned Thomas Pappone BBC Brasil in London Updated September 30, 2011 – 10:02 (GMT) 13:02 GMT "My husband and I stayed at the James Chicago Hotel for our anni
Credits: The Irish Times By: Karlin Lillington "In the UK, that anger has bubbled over into a complaint brought to the country’s Advertising Standards Agency by online reputation management company KwikChex, representing some 2,000 UK hotels." "Kwikchex co-founder Chris Emmins told the Telegraph that the company made a
