News
Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
725 articles
Credits: The Washington Times By: Joe Hadeed Back in 1955, when a customer brought a rug to Hadeed Carpet Cleaning, it would be hand-cleaned in my family’s driveway. Today, we still clean carpets with the same care and attention, but we’ve grown quite a lot over the decades, and now serve more than 30,000 residential [
Credits: The Huffington Post By: Sue Scheff In our kids ears and out of their mouths — and now, on to their social networking sites! That may not be exactly what happened in the case of Patrick Snay, former headmaster of Gulliver Preparatory School in Miami, Florida, but it is eerily similar. After his contract [
Credits: The Eater By: Hillary Dixler In a blow to angry Yelpers nationwide, a Virginia court has ruled that one woman’s scathing Yelp reviews of a local contractor were in fact defamation. In a dramatic turn, the contractor who sued her was found guilty of defamation too. The Washington Post reports that the multi-day
Credits: Herald Sun Business By: John Rolfe State fair trading authorities and ACCC investigating bogus reviews on internet AT least 10 businesses have been sprung posting bogus reviews on the internet to dupe would-be customers. Those suspected of feathering their own online nest include a major funeral company, a hig
Credits: Mail Online By: Victoria Woollaston * More than a fifth of Americans have reviewed a product they’ve never used * This rises to almost a third of parents with children under 18 * The majority (32%) claimed they did so simply because ‘they felt like it’ * While 22% admitted they just didn’t like […
Credits: Search Engine Land By: Matt McGee It’s been almost a year and a half since Yelp began issuing Consumer Alerts when a business on its site has been caught trying to get fake reviews; but after a cautious start, that program appears to be turning up the heat. According to an interview with CEO […]
Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex – a form of ‘complaint escalation’ Throughout that time, (with the exception of one case which was more complex) all cases have been resolved with eit
Credits: Mirror By: Tom Howell How do timeshares stack up against package holidays? We checked TripAdvisor ratings to find out It’s the time of year to start thinking about holidays away from home – so we’ve turned to TripAdvisor to see how traditional package deals compare to timeshares January is a popular time
Credits: This is Money By: Victoria Bischoff Timeshare sellers and owners have teamed together to tackle rogue firms who dupe victims out of thousands of pounds every year. They have set up their own regulator called The Timeshare Task Force. This is made up of the Resort Development Organisation, which represents legi
Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in
KwikChex is coordinating a new European Timeshare Task Force designed to help consumers and drive quality and integrity. KwikChex is the principal coordinator in a new initiative designed to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers. The initiative also marks the star
Credits: RDO (Resort Development Organisation) By: Chief Executive Blog With apologies to Jamie Cullum who wrote the lyrics for the song “What a difference a day makes”. This song title came into my head after Chris Emmins (Kwikchex) and I had made a presentation to the staff of the UK and Scandinavian European Consume
