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Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.

725 articles

Resort Development Organisation – New Mission Statement

Resort Development Organisation – New Mission Statement

The Resort Development Organisation has published a new mission statement. KwikChex welcomes the notable consumer focus and looks forward to continuing our work with the RDO and its members in providing additional consumer reassurance based on our strong verification processes. RDO Mission, Vision & Values Mission

Samsung probed in Taiwan over ‘fake web reviews’

Samsung probed in Taiwan over ‘fake web reviews’

Credits: BBC News ‘Fair-trade officials in Taiwan are looking into reports that Samsung paid people to criticise rival HTC online. Samsung is alleged to have hired students to post negative comments about phones made by Taiwan’s HTC. If found guilty of engaging in "false advertising", Samsung and its local agent

Liable For libel on social media?

Credits: HR Magazine by Jeremy Dickerson ‘The unprecedented growth of social media has seen the number of defamation cases involving online content rapidly increase. The popularity of sites such as Facebook and Twitter and the ability for users to share their views, or ‘retweet’ defamatory or potentially ha

TATOC Re-sale Accreditation awarded to Worldwide Timeshare Hypermarket

Worldwide Timeshare Hypermarket is the first organisation to be awarded the coveted status of TATOC accredited re-sale company. The association launched its accreditation programme for timeshare re-sale companies in January 2013. Re-sale joins the existing resort accreditation programme as TATOC’s flagship award. Harry

KwikChex Member Dexby Townhouse featured in TravelMole

KwikChex Member Dexby Townhouse featured in TravelMole

Credits TravelMole "Even singer Charlotte Church’s parents, who run a B&B in Cardiff, were almost reduced to tears by the harsh criticism of fellow participants when they appeared on the show in 2011." Above excerpts and read the full article on www.travelmore.com/news

TripAdvisor pledges change on opening hours information amid accuracy concerns

TripAdvisor pledges change on opening hours information amid accuracy concerns

Credits: Caterer and Hotelkeeper by Neil Gerrard. ‘Consumer reviews website TripAdvisor has pledged changes to the way it handles information regarding the opening hours of businesses featured on its site, after restaurateurs highlighted a series of inaccuracies that then proved hard to correct.’ ‘Chris Emm

B&B owners suffer abuse after TV appearance

B&B owners suffer abuse after TV appearance

Credits: Travelmole ‘Police are investigating claims of abuse by six bed and breakfast operators following their appearance on a TV programme, Four in a Bed. One of the owners who appeared in the Channel 4 series claims to have been sent excrement through the post, according to a report in trade journal Caterer a

The reality of reality TV programmes

The reality of reality TV programmes

Credits: Travelmole ‘Chris Emmins, founder of KwikChex, a company that assists businesses in managing their reputation, gives the following advice to those tempted to participate in reality TV programmes, such as Four in a Bed to avoid the abuse received by some previous participants, as reported on TravelMole to

Insult or Injury? Exploring Online Defamation

Credits: Advocacy Global Voices Online ‘In many countries, the line between the right to free expression and an individual’s right to protect his or her reputation is a blurry one. In the Internet age, the issue has become even more complex. The Internet has created new opportunities for individuals to express th

A click from the courts – online libel never easier

A click from the courts – online libel never easier

Credits: Irishtimes.com By: PAMELA NEWENHAM ‘Social media sites and users need to smarten up their act as libel cases are being taken and won Social media is arguably the most powerful form of communication in the world. In recent years news and information has spread quicker through Facebook and Twitter than any

* Timeshare Alert from KwikChex *

Please be aware that an attempt to defraud timeshare owners by using the name of KwikChex authenticated member Worldwide Timeshare Hypermarket has been reported today. An offer made after a phone call was followed up with an emailed PDF purporting to come from Worldwide Timeshare Hypermarket, with the following contact