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Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
725 articles
11 September 2010 "Britain’s biggest travel review website, whose critiques of hotels and restaurants can include damning references to Basil Fawlty-style hotel managers, bed bugs and stomach-churning meals, is facing potential legal action from hundreds of hoteliers and restaurateurs who claim their businesses are bei
08 September 2010 "Up to 1,000 hotel and restaurant businesses could present their grievances about what they see as unfair treatment on the reviews website TripAdvisor by the end of this week, as part of an initiative led by an online reputation management firm. KwikChex.com co-founder Chris Emmins told Caterer that h
Even when you as an owner or manager are permitted to make a response to a review post, it is not wholly effective because: You are often only allowed to make a short reply (i.e., 200 characters on TripAdvsor), which is not enough for many situations. There is a bias of trust engineered by the […]
As reported recently by the BBC, the existing action is against TripAdvisor. Thousands of unfounded, malicious and wholly unproven allegations are on their site which are damaging the reputation of blameless businesses. These include accusations of: Food poisoning Fraud and theft Racism Assault The Case Against TripAdv
Our services for hotels & restaurants are part of a unique initiative created by KwikChex.com, the leading online reassurance and reputation resource that enables outstanding restaurants, hotels, bars to work together with consumers and their customers to improve quality and achieve excellence in hospitality – an
Greenwood Serviced Apartments, a well established letting agency in London are making sure that people looking for serviced apartments in London get the right deal – and are reassured about who they are dealing with. Their website is now displaying the KwikChex,com seal, which links to a verified business profile on th
(Reports will be deleted when the suspect reviews are removed) Report Number: 112 @your service 19 Cherington, Bristol BS15 3AG By locost – 9 Jul 2010 Very Disapointed With my printing and Distribution Would not use them again Posted on Google Maps. Reason for report – suspected malicious spam Evidence off
KwikChex featured on BBC Radio 4’s ‘You and Yours’ – consumer affairs programme.
If you wish to be part of the group that is demanding that such allegations are removed from TripAdvisor and other websites, then please visit ‘Services For Hotels & Restaurants’. Check Your Business If we haven’t already alerted you (there are many thousands of affected businesses), you can usually check if your
A campaign started by the online reassurance and reputation resource, KwikChex.com, has been the subject of a BBC TV report. The BBC’s flagship technology programme, ‘Click’ produced a special report which highlighted how reputable and blameless businesses are being attacked and defamed online on resources such as Goog
17th July 2010 BBC Click – The BBC’s flagship technology programme What happens to a business when somebody deliberately fakes online feedback…
1 million results for ‘incompetent vets’ Vets are starting to realise that online reviews are now hugely significant in search engine results. Just entering the phrase ‘incompetent vets’ into Google returns over 1 million results – and some of the information we have discovered in online searches is e
