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Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
725 articles
The editors of the Good Hotel Guide (GHG) 2011, which is published today, have slammed TripAdvisor for being "brazen and shameless" in printing malicious and collusive reviews without checking their authenticity.
The letter was published in the Financial Times on 4th October 2010 – Read the article Sir, While Michael Skapinker’s piece (“Head off web insults before they escalate”, Comment, September 28) is very well balanced overall, it does not perhaps fully illustrate the seriousness of some of the issues we are dealing
"To a small business with only a few reviews, claims of food poisoning can be devastating," said Chris Emmins of KwikChex, the company bringing the action on the hotels’ behalf. "We have looked at around 100 [of such cases] and there has been no report to the local health authority and we could find no […]
6th October 2010 "Anyone can leave a review on TripAdvisor about anywhere, as the reviews can be anonymous and are unverified. Which means, says Adam, that the temptation to abuse the review system is simply far too great. "I know lots of hoteliers who have been approached by PR companies offering to make up glowing [&
KwikChex featured on BBC World Service Radio discussing TripAdvisor, The action against them, Bad reviews, plus a clip from one of our hoteliers who has been affected by bad reviews. To download and listen to the mp3 clip – click on the link below: BBC World Service Radio Clip
Credits: The Times By: Chris Haslam "Next time you leave a hotel feeling ripped off, hard done by or otherwise aggrieved, take a deep breath before posting that stinking review on TripAdvisor, because it could end up costing you thousands of pounds in legal damages." "Chris Emmins is the co-founder of KwikChex, a compa
BackGround Brook Barn Country House in Oxfordshire has earned itself the highest reputation – one of the top places to stay in Oxfordshire on Trivago, AA 5 stars – and a 97% ‘popularity ranking’ on TripAdvisor. They have just asked KwikChex to help with a defamation issue on TripAdvisor. 5 days ago, a post appeared [&h
The last week has seen extensive press coverage of the actions by KwikChex.com against defamatory comments posted on TripAdvisor. Some of the information received from applicants contained information of a serious nature that has required further investigation. The next step is the submission to TripAdvisor of a list o
17th September 2010 Click on the below image to listen.
‘You and Yours’ interviews KwikChex about TripAdvisor. Click Here to listen to the Interview
11 September 2010 "Hundreds of hotels in the UK and the U.S. could bring legal action against a controversial travel website over claims that its reviews are defamatory. More than 400 hotel and restaurant businesses have indicated they are prepared to join a ‘group defamation action’ against TripAdvisor which cla
11 September 2010 "Hundreds of hoteliers and restaurateurs could bring legal action against TripAdvisor, the influential reviews website over claims that its reviews are defamatory. TripAdvisor claims to be the world’s biggest travel site, with 35 million reviews, all written by consumers, on its pages. It is increasin
