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Reporting on fraud, review manipulation, misleading information and the work of protecting consumers and honest businesses.
7 articles tagged hotels
Credits: Sky News Experts suggest ignoring the top and bottom 10% of user-generated online travel reviews if you want to get close to the truth. Above excerpts and read the full article on www.news.sky.com
Credits: The Independent By: Antonia Molloy Guests threaten to write bad reviews unless they are granted freebies. Above excerpts and read the full article on www.independent.co.uk
Credits: Mail Oneline By: Sam Webb * Restaurants and hotels report rise in diners dropping website’s name * They threaten to post negative review if they don’t get free food or wine * One steak house owner says alarming trend ‘just isn’t right’ Above excerpts and read the full article on www.dailymail.co.uk/
Credits: The Telegraph By: Telegraph Staff ‘Guests warn staff they will post negative reviews on the website if they are not given better service, meals or upgrades’ Above excerpts and read the full article on www.telegraph.co.uk/
Credits: Eat Out Magazine "Online reviews have been in the headlines recently for all the wrong reasons. Allegations of sabotage and fake postings are rife leading the Advertising Standards Authority to launch an investigation into reviews of hotels and restaurants. Chris Emmins co-founder of KwikChex, tells us about t
Credits: Mail Online By: Sophie Freeman "Hotel guests are using the threat of a bad review on Tripadvisor to blackmail owners into paying hundreds of pounds ‘compensation’ – even when there was nothing wrong with their stay." "Last month, MailOnline reported that hotel owner Deborah Sinclair was taking lega
Credits: HotelNewsNow.com By: Stacey Mieyal Higgins "It’s a relatively new phenomenon—customers actually shaping a brand by commenting and sharing experiences. Yet travelers rely so heavily on peer experiences that to not manage it, to not stay on top of guest comments, is to ignore one of the most important parts of y
